Notice Details
Position: Management Trainee Officer (MTO)
Organization: TechBrigades
Why TechBrigades?
TechBrigades is a swiftly expanding organization that holds a significant foothold in Bangladesh, focusing on delivering extensive services to offshore mortgage companies and banks, primarily within the United States of America. With offices in New York, USA; Bangalore, India; and Dhaka, Bangladesh. We have established a robust network of highly skilled professionals capable of supporting startups, small businesses, and enterprises in achieving their goals. As a fast-growing establishment, we offer a secure work environment, competitive salaries, and accelerated career growth opportunities. We are committed to nurturing talent and providing promising career paths in this billion-dollar market of Bangladesh. Our focus on fostering a dynamic workplace ensures excellent placement options based on performance, making us the ideal choice for talented individuals seeking impactful career opportunities in the tech industry.
Core Responsibilities:
Job Responsibilities:
• Build and maintain strong relationships with North American clients and vendors, resolving issues promptly and ensuring high-quality service.
• Handle client complaints consistently, providing resolutions that build long-term relationships.
• Create sales plans and strategies to generate revenue and meet deadlines.
• Ensure continuous support for installation services, including contract negotiation, performance management, and billing approvals.
• Analyze contractor metrics to identify trends and provide necessary feedback or corrective action.
• Collaborate with internal teams to meet client needs and deliver projects on time.
• Proactively address potential issues to prevent operational disruptions.
• Analyze and check the quality of service done by the vendor as per client requirements.
• Sort, prepare and convey the completion results and bids to the client.
• Identify root causes of quality issues and develop solutions to prevent recurrence.
• Work with cross-functional teams to implement process improvements and maintain quality standards throughout the organization.
• Provide training and support to staff on quality control procedures and best practices.
• Follow the instructions of the assigned supervisor and deliver the task as per instructions.
Education and/or Qualifications:
• Minimum Bachelor’s Degree from any reputed University. (Freshers are encouraged to apply)
• Excellent English verbal and written communication skills
• An English medium background or good score in IELTS or TOEFL will get the advantage.
• Property preservation experience will get preference.
Compensation & Benefits:
• Base Salary: An impressive BDT 27,000 to 30,000 (based on the performance)
• During the First 3-months training period: An accelerated BDT 20,000
• 2 Festival Bonuses to make your celebrations memorable (Applicable after becoming a permanent employee)
• Additional benefits: Tailored to reward your outstanding individual and team performance
• 50% company-paid gym membership for a healthier, more vibrant you
• Casual leaves, sick leaves, and personal leaves because your well-being matters
• Paid 6 USA holidays to savor those special moments.
Job Type: Permanent
Shift: (6pm to 3am / 9pm – 6am)| US EST Time/ BD Night Shift
Address: Block- B, Banasree, Rampura, Dhaka-1219.
If you are interested, kindly apply through this link -
https://docs.google.com/forms/d/e/1FAIpQLSet3O3MyDo5lDYOp5rtx7QOXHVIn_ASJCeUnUq5UGshjxLraw/viewform
Application deadline: 23 October, 2024
